Introduction

In a busy cancer treatment center, patient throughput and wait times are critical to the patient experience and overall satisfaction. NRC scores often highlight these areas for improvement, with patient feedback frequently mentioning long wait times. Addressing this challenge requires a focus on efficiency, accuracy, and real-time visibility.

The Challenge

Many cancer treatment centers rely on manual data entry within their EHR systems, which leads to inconsistent tracking of patient movements. While EHR systems can automatically capture certain timestamps, such as arrival and registration, other key locations—like lab draws, exam rooms, sub-waiting areas, infusion, and triage—require manual updates. This results in data inaccuracies, unreliable reporting, and a lack of clarity around patient locations.

Opportunity for Workflow Improvements

Cancer treatment centers need the ability to automatically timestamp patient movements at these key workflow stages at a minimum:

• Sub-waiting
• Lab draw
• Exam Room
• Infusion
• Triage
• Left the office

This capability would ensure accurate data, consistent reporting, and a clear view of patient flow.

The Impact on Patient Experience

When patient movement is not accurately captured, delays go unnoticed until they become significant. Patients experience frustration from long wait times, and staff have limited insights to proactively adjust schedules. NRC survey results across facilities often show that a significant portion of negative comments are directly related to wait times, emphasizing the need for a more effective solution.

How ZulaFly Can Help

By leveraging real-time location tracking solution, cancer treatment centers can:

• Automatically capture patient movements throughout the facility without relying on manual data entry.
• Gain immediate visibility into patient locations and wait times, allowing staff to respond in real time.
• Produce consistent, accurate data that supports reliable reporting and performance analysis.
• Enhance patient satisfaction by ensuring a smoother, more efficient experience.

Real-Time Visibility for Better Outcomes

Improving patient throughput isn’t just about moving patients faster—it’s about making each step of their visit clear and efficient. With ZulaFly, treatment centers can optimize workflow, reduce delays, and provide patients with the care they expect, all while maintaining accurate data for continuous improvement.

Conclusion

Transforming patient experience in a cancer treatment center begins with real-time visibility. ZulaFly’s solution empowers staff to monitor and manage patient flow effectively, reducing wait times and enhancing the quality of care. This is how treatment centers can achieve both higher satisfaction scores and better patient outcomes.