Hospitals today are awash with technology: for communication for people and asset tracking; for patient treatment and monitoring.

Trouble is, off the shelf, many of these products don’t talk to each other. So to gain maximum benefit and exploit synergies between them, hospitals must embark on costly custom integration projects.

It doesn’t have to be that way, and at the Queensland eHealth Expo in June the Customer Experience Centre demonstrated what is possible when vendors work with each other to integrate their respective products.

The centre was the brainchild of IT consultant Mitchell Simpson, managing director of Clear Engagement Pty Ltd, with support from Queensland Health. He told Health IT News that it represented the culmination of a long-held vision.

“I've always thought that if organisations collaborated and put aside the transactional approach they had to business and took a strategic approach, then the customer would benefit greatly, and also the industry.”

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